IW99 Account Security

TL;DR (Quick Summary)

Do not share accounts. Shared logins often trigger fraud flags and lockouts.
Avoid multiple accounts. “2-account” behaviour is a top reason for security checks.
Use one device when possible and keep login habits consistent.
Password resets should be done safely: unique password + clean device + no screenshots shared.

1) Why Shared Accounts Are Risky

Shared accounts create inconsistent login patterns (different devices, locations, and IP signals). This can trigger security checks, delay actions, or cause temporary lockouts. Even if you trust the person, shared access increases risk of disputes and fraud flags.

Best practice (AU)

One player = one account. Keep your login private and do not share OTP codes or passwords.

2) 2-Account Risks & Common Triggers

“2-account” behaviour often means two accounts are linked by the same device, same details, or repeated sign-ins from shared environments. This can trigger a review to protect the platform and players.

Common triggers

Multiple accounts on the same phone or browser profile
Same payment proof used across different accounts
Repeated logins from many devices within a short time
Shared Wi-Fi / public networks plus account switching

Tip: If you changed devices recently, log in carefully and keep your details consistent. Frequent switching can look suspicious.

3) Device Safety: Simple Steps

Most account issues start with insecure devices. A few simple habits can protect your account quickly:

Device checklist

Use a phone lock (PIN / fingerprint)
Update your OS and browser
Don’t install unknown apps or “modded” files
Log out on shared devices

Login habits

Use one device where possible
Avoid frequent VPN switching
Don’t save passwords on public PCs
Enable OTP / verification when offered

4) How to Reset Password Safely

Password resets are a common point of attack. Use this clean reset method to keep your account secure.

Confirm your device is clean: close unknown apps and use updated browser/app.
Request reset via official channel: avoid random links from strangers.
Create a unique password: do not reuse old passwords from other sites.
Never share OTP: OTP is personal—treat it like a password.
Log out other sessions: if there’s an option, sign out of all devices.

Strong password tip

Use a long phrase with numbers and symbols. Avoid names, birthdays, or simple patterns.

5) How to Resolve Suspicious Activity Checks

If your account is flagged, it usually means the system detected unusual login behaviour. Fix it quickly with the steps below:

Issue

Why it happens

What to do

Account lockout

Too many logins / inconsistent signals

Stop attempting, reset password, verify device

Verification check

Device / identity mismatch

Provide clean proof and keep details consistent

Shared login suspicion

Multiple devices / shared access

Use one account, one device, stop sharing OTP

Fast fix rule

One clear submission is better than many partial messages. Keep proof clean and avoid repeated logins while flagged.

Read FAQ →

FAQ

Can I share my account with a friend or family?

It’s not recommended. Shared accounts can trigger fraud checks and increase the risk of disputes or lockouts. One player should use one account.

Why does using multiple devices trigger security checks?

Frequent switching creates inconsistent login signals, which can look like unauthorised access. For smoother access, use one device when possible.

What should I do if I think someone accessed my account?

Reset your password immediately, stop sharing OTP, log out other sessions (if available), and contact support with clear information.

Is this financial advice?

No. This page is general information only. Always gamble responsibly and only spend what you can afford to lose.