TL;DR (Quick Summary)
- Pending often means the bank hasn’t completed the transfer yet (maintenance or delay).
- Wrong details (old PAYID, wrong name, wrong reference) is the #1 reason deposits don’t show.
- Receipt mismatch happens when the proof doesn’t match the system record (amount/time/name).
- Send full-screen proof once—multiple unclear screenshots usually slow down checking.
1) Quick Checks Before You Report (60 Seconds)
Before contacting support, do these quick checks. They fix most “deposit not showing” cases immediately:
- Confirm the active PAYID/bank details in the system: don’t reuse old details.
- Check amount + reference: confirm the numbers match your submission.
- Check bank status: pending transfers can occur during maintenance windows.
- Refresh once: log out and log in again, then check deposit history.
Fast rule
Use the payment details shown in the system at the time of transfer. PAYID can change and old details may fail.
2) Pending Transfer (AU): Why It Happens & What To Do
A pending transfer usually means the bank is still processing the payment. This can happen during maintenance, network delays, or when banks temporarily slow transfers.
What to do when it’s pending
- Wait for bank confirmation (pending must complete first)
- Do not repeat the transfer multiple times
- Keep one clean proof screenshot ready
3) Wrong Details: PAYID, Name, Reference & Amount
If your deposit is missing, the most common reason is using the wrong payment details. In AU traffic, PAYID can change and old details may not route correctly.
Best practice
Always copy the PAYID/details directly from the system and submit the transfer once with correct info.
4) Receipt Proof: What Screenshots Help Support Faster
A clean proof screenshot helps support match your transfer quickly. Most delays happen when receipts are cropped, blurry, edited, or missing key details.
Your screenshot should show:
- Full screen (not cropped), readable text
- Date/time of transfer
- Amount and (if available) transaction ID
- Sender/Account name (where visible)
- Receiver details (PAYID/account) shown clearly
5) Step-by-Step Fix Guide (Most Common Scenarios)
Scenario A: Bank shows “Pending”
- Wait until bank status changes to completed
- Prepare full-screen receipt proof
- Then submit once with correct details
Scenario B: Used old PAYID
- Stop repeating transfers
- Check the current PAYID in system
- Submit new transfer only after confirming correct details
Scenario C: Receipt mismatch
- Compare amount/time/reference with your submission
- Resend proof with full screen visible
- Use your own bank account where possible
Fastest support check
Send one clear, full-screen proof + correct amount + time. Multiple unclear screenshots often slow the queue.
FAQ
Why is my deposit not showing?
The most common reasons are pending bank transfers, using old PAYID/details, or receipt mismatch. Use the quick checks and send a clean proof screenshot once.
What proof do I need for support?
A full-screen receipt screenshot showing amount, date/time, receiver details, and (if available) transaction ID. Avoid edits or heavy blur.
Should I transfer again if it’s pending?
Usually no. Repeating transfers can cause confusion. Wait for the bank to complete the transfer first, then submit clean proof if needed.
Is this financial advice?
No. This page is general information only. Always gamble responsibly and only spend what you can afford to lose.