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Turnover is the rule that decides when bonus winnings can be withdrawn, and it is the number one reason players get stuck at cash-out. This guide explains what turnover means, how to calculate it with simple examples, which games count, and the mistakes to avoid.
A turnover requirement is the total amount you need to bet before winnings from a bonus or free credit can be withdrawn. It is sometimes called a wagering requirement, rollover or playthrough. They all mean the same thing.
Turnover counts the total value of your bets, not your wins or losses. Every bet you place on an eligible game adds to your turnover, whether that spin wins or not.
Most offers state turnover as a multiple, such as 5x or 10x. You multiply the amount the offer says by that number.
You claim AUD 10 free credit with a 10x turnover requirement. You need to place AUD 10 x 10 = AUD 100 in total bets before you can withdraw.
You deposit AUD 50 and receive a AUD 50 bonus. If the turnover is 5x on the deposit plus bonus, you need to bet (AUD 50 + AUD 50) x 5 = AUD 500.
If you spin a pokie 100 times at AUD 1 per spin, that adds AUD 100 to your turnover, no matter how much you won or lost.
These are examples only. The real turnover for each offer is shown in its terms on the promotions page.
Not every game counts the same. Each offer lists its eligible games, and some games may count less or not at all.
| Game type | Usual treatment |
|---|---|
| Pokies | Most often eligible |
| Fishing games | Depends on the offer |
| Live casino | Often limited or excluded |
| Sports betting | Depends on the offer |
Always check the offer terms. Playing a game that does not count is one of the most common reasons turnover seems stuck.
If turnover is not complete, the withdrawal cannot be approved. Check your progress first. If you are already waiting, see why a withdrawal stays pending.
Bets on excluded games do not add to turnover, so the requirement does not move.
Many bonus offers cap how much you can cash out, even after turnover is complete.
If you want the quickest possible cash-out, you can skip a bonus and play with your own deposit instead.
Find the turnover multiple, eligible games and maximum withdrawal for the offer you claimed.
Look at your bets in History to see how much you have played on eligible games.
Our 24/7 live chat can tell you exactly how much turnover is left before you request a withdrawal.
Yes. Turnover, wagering requirement, rollover and playthrough all mean the total amount you need to bet.
Yes. Turnover counts the value of every eligible bet, win or lose.
The withdrawal cannot be approved until the requirement is met. Contact live chat if you are unsure where you stand.
Turnover mainly applies to bonuses and free credit. If you have questions about a deposit without a bonus, our live chat can confirm the rules for your account.
Check the turnover on each offer and pick the ones that suit your play.
See promotions18+ only. Terms apply to all offers. Please play responsibly and set limits that work for you.