Support
Contact Us
Our support team is available 24 hours a day, 7 days a week. Pick whichever channel suits you.
Before You Message Us
Having these ready lets us resolve things in one message instead of five:
- Your username — not your real name or phone number.
- Transaction reference — for any deposit or withdrawal question.
- A screenshot — of the error, the receipt, or the screen you're stuck on.
- The time it happened — approximate is fine.
Response Times
Live Chat & Telegram
Usually answered within a few minutes, any hour of the day.
Banking Issues
Deposit traces and withdrawal queries are handled as priority cases.
Account Verification
Document checks are typically completed the same day.
IW99 will never ask for your password. If someone claiming to be from IW99 asks for it, stop and report it to us through the official channels above.