Frequently Asked Questions

Tap Register, enter your mobile number and set a password. Verification takes under a minute and you can start playing straight away.

No. One account per person, per device and per payment method. Duplicate accounts may have bonuses voided.

Use the Forgot Password link on the login screen, or message our live chat team with your registered mobile number and we will help you reset it.

Contact live chat. For account security, bank details are changed manually after verification rather than through self-service.

AUD 20. Deposits are usually credited within 3 seconds once the transfer clears.

AUD 30. Make sure your account name matches your bank account name, otherwise the transfer will be rejected by the bank.

Most are processed within minutes. Larger amounts or first-time withdrawals may need extra verification, which can add a short delay.

Send your transfer receipt to live chat with your username. Delays are almost always on the banking side and we can trace it for you.

Open the Promotions page, pick the offer you want and follow the claim steps. Some bonuses must be activated before you deposit.

Turnover is the total amount you need to wager before bonus funds can be withdrawn. Each promotion lists its own turnover multiplier.

Usually because turnover was not met before a withdrawal was requested, or the promotion terms were breached. See our Bonus Rules page for the full list.