Support

Feedback

Tell us what's working and what isn't. Every message is read by a real person on the IW99 team.

What We'd Like To Hear

Games

A provider you want added, a title that loads slowly, or a lobby that's hard to navigate.

Banking

Deposits that take too long, a payment method you'd prefer, or anything confusing in the cashier.

Promotions

Terms that weren't clear, a bonus that didn't apply, or an offer you'd like to see return.

Service

How our live chat team handled your issue — good or bad. Names and times help us follow up.

How To Send It

  1. Open live chat, or message us on Telegram or WhatsApp.
  2. Start your message with the word FEEDBACK so it's routed to the right team.
  3. Include your username and, where relevant, a screenshot.
  4. Tell us what happened and what you expected instead.
Feedback isn't a complaints channel with a service-level guarantee — if your issue needs fixing today, use live chat and ask for an agent directly.

What Happens Next

  • Reviewed weekly. Feedback is collated and passed to the relevant team every week.
  • Acted on where we can. Game requests and cashier improvements go into our development queue.
  • No individual replies. We read everything, but we can't respond to every message one by one.
  • Account issues get priority. Anything affecting your balance is escalated immediately.

Got something to tell us? Our team is online now.

Send Feedback